Your payment profile allows you to manage the payments for one or more accounts. You may securely store credit/debit card, and/or bank account information to be used for payment(s) on accounts attached to your payment profile.
What information is required to set up a Profile?
Signing up for a Profile requires limited information. The required information is just your first name, last name, and an active email address where you can receive messages regarding your profile and accounts. You will also be required to select a User Name and set a Password for your Profile.
What are the User Name requirements?
Your user name must be between 6 and 30 characters AND cannot contain any symbols.
Commas, periods, and hyphens are allowed.
What are the Password requirements?
Your password must be a minimum of 8 characters AND it must meet 3 of these 4 conditions:
· At least one Uppercase letter
· At least one Lowercase letter
· At least one Number
· At least one Special character (excludes: " & ; < >)
Okay, I created a Profile. Now what?
Add your account(s) to your profile! Select "Add Account" from the navigation options on the left side of the website. You may want to reference the most recent copy of your bill for your account number information.
Remember! You may attach multiple accounts to your Profile. There is no need to set up a Profile for each account you may have or wish to pay on.
What else can I add to my Profile?
You can add payment methods (credit/debit card, bank account) and securely store them on your profile to use in the future. You may assign specific payment methods to each of your automatic or scheduled payments. You can also use any of your stored payment methods for your "pay now" single payments.
What credit card information is required in order to store the credit card on my profile?
Required Credit Card Information
Credit card issuers that are accepted for payment will be displayed as icons above the Credit Card Number field. You may choose to store multiple credit cards on your profile. All card information is stored securely. When you utilize a credit card stored in your wallet for “Pay Now” transactions, you will need to enter the CVV code at the time of transaction.
When adding a Credit Card, you will need to complete the following fields with the information as it appears on the front of the card:
· Name on Card
· Credit Card Number
· Expiration Date
. Country (of the address where credit card statements are sent or that the credit card issuer recognizes as the billing address for the credit card. This may be different from the billing address for the account/services you are paying for.)
· Billing Zip
When paying with a bank account, all payments must be in US funds and drawn on a US bank. Personal Checking, Personal Savings, Commercial Checking and Commercial Savings accounts are all available Account Type choices. Please note that additional fees will apply for bank account payments returned due to insufficient funds.
When adding a bank account as a payment method, you will need to complete the following fields:
· Name on Bank Account
· Account Type (Personal Checking or Savings, Commercial Checking or Savings)
· Routing Number
· Account Number (You will need to re-type Account Number to ensure accuracy)
You may also choose to save a nickname for your bank account, but the nickname is not required.
You may choose to automatically pay your total monthly invoice. You can select Automatic Payment for your account and the monthly amount due will be charged to the payment method you choose automatically. You will receive an email (usually 3 days prior to the date you’ve selected) reminding you that the payment will be made.
Important – to prevent duplicate payments - if your payment is at least a week past due and you have set up a scheduled payment or onetime payment to pay this, please wait 1 week before signing up for Auto Pay. The Auto Pay module has a lookback feature and will pull your payment if in the past within 1 week.
You may choose to schedule a payment for a future date. For example, say you receive your bill on the 3rd of the month and the payment is due on the 20th of the month. You can schedule the payment to be processed on any date you choose prior to the due date. The payment method you select (credit/debit card or bank account) will be charged on that date. You will receive an email (usually 3 days prior to the date you’ve selected) reminding you that the payment will be made.
Important – to prevent duplicate payments - if your payment is at least a week past due and you have set up a scheduled payment or onetime payment to pay this, please wait 1 week before signing up for Auto Pay. The Auto Pay module has a lookback feature and will pull your payment if in the past within 1 week.
You may choose to pay your account immediately. When you use the “Pay Now” option, your payment will be processed on the same day or the next business day, depending on the time of day you submit the payment.